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Receiving a complaint from a patient can be a stressful experience. When your professional ability is brought into question and your reputation is at stake, you need the best support and advice available.
Supporting you from the outset
No penalties are incurred if you report an incident that occurs in practice to Guild Insurance. This encourages early notification, which enables us to proactively support you. A poor outcome, or a negative comment from a patient can become much more if the incident isn’t managed appropriately from the beginning. That is why, even if no formal complaint has been made yet but the potential exists, notify us, so you can benefit from our support from the outset.
Contact us anytime, anywhere
If you need to report an incident you will always speak directly to a Guild staff member at your local regional office. Where required, you will be referred to a solicitor who can provide you with valuable legal advice and practical guidance.
Guild Lawyers are experienced in defending health professionals against claims and can provide immediate and ongoing advice on how best to handle claims or potential claim situations. Through a combination of legal expertise and consultation with professional peers, we look to achieve the best outcomes for dietitians.
A benefit under Guild’s liabilities insurance policy is inquiries and proceedings cover, which gives you access to legal representation and assistance for board inquiries and other disciplinary matters. You also receive assistance with preparing a response to a complaint or for an informal hearing.
If you receive a claim or complaint, or an inquiry from the registration board, we recommend that you first seek our advice. Our client support is designed to reduce risk and to achieve peace of mind for you.
In the event of an incident, contact Guild Insurance immediately on 1800 810 213 |
