Jobs available at the Guild Group

Careers

Jobs available at the Guild Group

The Guild Group is an Australian owned company that provides a broad range of insurance, financial and professional services, including superannuation, legal, accounting, financing, business and personal insurances, and an Australian equities investment fund. We provide these services to cater to the personal and professional needs of health care and child care professionals.

Jobs (if available) can be viewed by clicking on the job title below.

Head of Support Services - Melbourne

Reports to: General Manager - Business Development & Distribution

Company/Division: Guild Group - Guild Insurance Limited (GIL)

Location: Melbourne

Status: Permanent Full-time

JOB PURPOSE

To lead projects for the Commercial Direct channel, and to deliver Business Support Centre Services for Commercial Direct.
To oversee and deliver selected administration and support services which are to be managed centrally, for Insurance.
To establish a viable quality assurance function for the Insurance business, and subsequently manage accountabilities allocated to this position

ACCOUNTABILITIES

Planning & Leadership

Set and deliver plans across areas of accountability to support the delivery of the overall Guild Group and Insurance strategic plan.
Select, coach, develop and manage the work and performance of reporting teams.
Ensure resourcing, performance and bench strength of the team is aligned to deliver plans. Anticipate future skill requirements and acquire these in appropriate time frames
As a member of the Insurance leadership team, contribute to setting and delivery of all aspects of overall strategic plan and objectives.
Participate on committees, internal and external, as required.
Collaborate and seek input from specialist functions and others as required, to maximise performance outcomes.
Be a role model and ambassador to others in setting and upholding the company values, culture and standards.

Services – Commercial Direct & Business Support Services

Project lead for the Head of Commercial Direct, improvements in: business and systems processes; setting and measuring key metric for service delivery and performance; and report production.
Oversee and deliver all aspects of the Business Support Centre services, including the ongoing management of business support centre processes and reporting.

Insurance Administration Services

Oversee the User Assist function and ensure it provides efficient and effective value-add assistance to the business. Identify user trends to determine where business processes, training or other change is required.
In collaboration with key stakeholders, identify administrative functions within Insurance that are ideally managed centrally to maximise efficiency and / or effectiveness outcomes.
Oversee the delivery of centralised administration services.
Continuously identify opportunities and take action to improve administration functions.

Systems Training & User Assist

Oversee development, delivery and prioritisation of Systems training
Oversee User Assist – support line for systems processes for i90, ClaimCenter, MIS, SalesLogix & other GIL systems
Identify user trends to determine where business processes, training or other change is required and alert Heads

Quality Assurance

In collaboration with key stakeholders, establish a viable quality assurance framework for the Insurance business, and manage accountabilities that are allocated to this position.
Deliver an agreed quality assurance program which systematically monitors and evaluates Insurance activities to ensure adherence to minimum standards of quality and regulatory requirements

Regulatory & Reporting

Ensure compliance with regulatory requirements and adhere to the ‘no surprises’ rule by alerting the General Manager Insurance and CEO immediately of any significant or potential risks or breaches to regulatory requirements or Guild business standards, and take remedial action.
Remain abreast of regulatory trends and changes, and ensure the company anticipates and navigates changes successfully.
Prepare reports and submissions for stakeholders and committees as required.

Other

Undertake any other duties, as required, by your line manager and CEO.
Undertake major projects and change initiatives as required.

KEY RELATIONSHIPS

Internal

General Manager, Insurance
Insurance Leadership Team
Head of Commercial Direct
Insurance Employees
CEO
Specialist functions: Internal Audit, Risk,PMO
Shared Services: Technology, Finance, Human Resources

External

Third Party Providers
External Auditors

POSITION SPECIFICATION

EDUCATION

Undergraduate degree in related discipline desirable, with post graduate studies desirable

KNOWLEDGE & EXPERIENCE

Extensive knowledge and experience working in business operations and services
Financial services or related industries experience – minimum 5 years
Proven experience in process re-engineering, operational efficiency, project and change management
Expertise in working with project tools, frameworks and methodologies
Exposure to and understanding of end-to-end business functions and interface issues
Team leadership – minimum 5 years, including leading teams through significant change
Experience working as part of a functional leadership team, including setting and delivery of plans and strategies
Exposure to quality assurance concepts and processes

SKILLS/ABILITIES

Proven ability to build relationships and communicate effectively at all levels
Well-developed cognitive and analytical capability.
Ability to successfully lead and motivate a team to achieve business targets
Proven capacity to design, construct and implement operating frameworks for medium sized operations
Flexible and agile with the ability to manage change

Financial Services Consultant - Superannuation

Reports to: Territory Manager

Company/Division: Guild Financial Services Limited

Location: Springhill QLD

Status: Full-time

JOB PURPOSE

To secure new business via the sale of Guild Employer Superannuation to the Pharmacy, Child-care , Veterinarian industries and other prospective industries whilst servicing Guild’s existing markets in relation to Employer Superannuation and other financial services available through Guild Financial Services (GFS).

SPECIFIC ACCOUNTABILITIES

To excel in the sale of high quality SME Business Superannuation products and services.
To provide ongoing service to a panel (region) of existing SME businesses and meet annual delivery targets.
Refine and manage a prospect pipeline to conversion of quality new business.
To work with the Guild Insurance Ltd. (GIL) Regional Manager in developing and maintaining appropriate professional association contacts.
To work with the regional office to provide value-add to existing insurance clients via the range of products and services available and authorised by GFS.
To establish excellent relationships with Guild Insurance ensuring a good flow of information and referrals between the two groups.
To maintain appropriate systems and reporting in accordance with Guild’s established objectives, guidelines and procedures.
To ensure Guild standards of sales, service and customer centricity are met or exceeded.
To maintain individual technical competence in the areas of superannuation.
To comply with all statutory, regulatory and company compliance requirements in the delivery of services to clients.

KEY COMPETENCIES

Customer Focus	Is dedicated to meeting or exceeding expectations and requirements placed on them by customers. Continuously seeks to better understand a customer’s business to provide optimal solutions for their needs. Develops an excellent reputation for high standards of service both internally and with clients. Demonstrates honesty and integrity with clients, especially when things go wrong.
New Business Sales & existing client retention	Strong selling skills The ability to secure new business Key account management skills
Initiative & Results Orientation	Looks for improved ways to solve problems or do business. Is alert for new opportunities. Is self-reliant in undertaking and completing work. Pursues results with energy and drive, particularly in the face of setbacks.
Planning	Has clear objectives and goals, and has schedules to achieve them. Effectively plans sales calls and follow-up actions. Is clear on the ideal client and understands segmented business model. Provides accurate and timely reporting on activities. Responds to clients in a timely manner and ensures all client requests are satisfied. Accurately scopes out the length and difficulty of tasks/projects. Breaks down work into logical steps. Anticipates and adjusts for problems and roadblocks.
Communication & Relationship Skills	Can quickly establish rapport. Establishes and maintains effective relationships and gains trust and respect. Can effectively communicate in a variety of presentation settings: one-on-one, small groups and large audiences. Is an effective listener.

KEY RELATIONSHIPS

External

The Pharmacy Guild of Australia
Various professional associations and their staff
Association members and their staff (i.e. pharmacists, Vets & Child Care Centre Owners & their staff)

Internal

Guild Superannuation Territory Manager
GIL Regional Manager & Staff
Guild Super Leadership Team

POSITION SPECIFICATION

EXPERIENCE

Essential

Proven experience in the Superannuation industry or similar sector.
Proven sales experience.
Business superannuation environment.
Client relationship management.

EDUCATION

Essential

DFP 1-4
RG 146

SKILLS/ABILITIES

Essential

Outstanding communication and relationship building skills.
Strong selling skills.
Time management and planning skills.
Technical competence in superannuation.
Ability to work autonomously.
High levels of attention to detail.
Capacity to multi-task.
Computer literacy – MS Word, Excel, Financial Services CRM software, SalesLogix.

PERSONAL DISPOSITION

Essential

Results oriented
Ability to persuade and negotiate
Team player
Capacity to handle pressure and sales targets
Focus on continuous learning
Well Presented

Customer Service Executive - Perth

Reports to: Executive Manager

Company/Division: Guild Insurance Limited (GIL)

Location: Regional

Status: Full Time

JOB PURPOSE

To grow current client numbers and profitable premium income through the sale of Guild products in
order to achieve Business Centre/individual strategic sales targets and to consistently deliver a superior
customer service experience.

SPECIFIC ACCOUNTABILITIES

Achieve individual client / premium sales growth and retention targets as per client segmentation
Conduct territory/regional visits
Maintain and manage relationships and service delivery to assigned clients as per client
segmentation.
Structure and review annual insurance programs for assigned clients as per client segmentation.
To identify and communicate potential sales opportunities to the Business Development team.
Action potential sales opportunities generated by Sales and Service Coordinators.
Represent and promote Guild at external industry events (Including after business hours functions).
Manage/delegate client queries and requests as appropriate.
To understand and apply Guild’s underwriting guidelines.
To adhere to Guild’s sales and service processes.
Liaise with Business Support Centre Team Leader to progress business processes and improved
Customer outcomes as required
Recognise and communicate process improvements at every opportunity.
To action the strategic marketing activities of the Group as directed by the Executive Manager
Provide market intelligence via GIL's Competitor Information Forum
Completion of underwriting surveys and provide risk advice to clients as per the survey guidelines
Any other tasks as delegated by your leader.

KEY COMPETENCIES

Functional/Technical Skills	Has the functional and technical knowledge and skills to do the job at a high level of accomplishment Picks up on new technical developments quickly Knows where to look to find and research appropriate information Is good at learning and applying a new industry, company, product, legislative requirement or technical knowledge
Leadership	Act as a mentor team members Leads by example and is approachable. Provides clear, current, ‘actionable’ and constructive feedback to others. Build strong team morale Can motivate others to achieve tasks
Sales & Service	Can identify sales opportunities Can build and maintain relationships with new and existing clients Knows how to close sales opportunities Has an adaptable sales style to suit the clients needs Has a passion for sales Has a strong disposition for customer service Acts with the client in mind
Business Acumen	Has a good understanding of general business operations Is aware of how strategies and tactics work in the marketplace Has a good understanding of the commercial insurance market and competitor activities.
Organisational Skill	Can marshal resources (people, funding, material, support) to get things done The ability to prioritise competing responsibilities Has the ability to multi-task Attention to detail Can orchestrate multiple activities at once to accomplish goals Demonstrates initiative in a variety of situations Uses resources effectively and efficiently Arranges and records information within guidelines
Priority Setting	Spends his/her time on the meaningful and important tasks Is driven to achieve results and desired outcomes Can quickly assess what will help/hinder achieving a goal and can remedy potential ‘roadblocks’ Is committed to continuous process improvement Is deadline oriented

KEY RELATIONSHIPS

External

Associations
Guild clients

Internal

Executive Manager
Business Support Centre
General Manager Business Development & Distribution
National office departments and employees
Insurance Leadership Team
Business Development Team
Underwriting Team
Business Centre colleagues
Claims Team

POSITION SPECIFICATION

EXPERIENCE

Previous experience in a similar sales and service role within the Commercial Insurance Industry
Demonstrated ability to consistently achieve sales targets
Good knowledge of underwriting guidelines within the Commercial Insurance industry
Proven customer service disposition

SKILLS/ABILITIES

Strong sales skills
Excellent customer service and relationship management skills
High level of computer literacy
Basic leadership skills
Strong organisation skills
Effective selling, networking and negotiating skills
Ability to work within and contribute to a team environment
Ability to work autonomously
Excellent oral and written communication skills

PERSONAL DISPOSITION

Self motivated
Innovative
Customer focussed
Confident in own abilities
Professional presentation
Analytical
Approachable
Energetic
Positive attitude

EDUCATION

FSI101 and FSI102 (essential)
Cert IV - General Insurance (desirable)
Sales skills course completion

SUGGESTED KEY PERFORMANCE INDICATORS (KPI)

Personal new client target (profitable)
Personal client retention rate target
Personal premium target
Customer satisfaction measure

Please contact Guild's Human Resources Department on (03) 9810 9779 or by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it . All applications will be treated in the strictest confidence.