User Survey

We invite you to participate in a short, anonymous survey to assist us in the development of our online service for Insurance products. There are only 9 questions which should take no longer than 3 minutes to complete. Your views and opinion are important to us.

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Company

Client surveys - Insurance

Below is a summary of recent Guild Insurance client survey results.

April 2008

227 surveys were received from 755 sent to clients with finalised claims in April 2008.

Some key results were...

  • 98.5% of respondents indicated they would recommend Guild Insurance to a colleague.
  • 96.2% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
  • 89.5% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

December 2007

196 surveys were received from 609 sent to clients with finalised claims in December 2007.

Some key results were...

  • 97.8% of respondents indicated they would recommend Guild Insurance to a colleague.
  • 97.2% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
  • 92.8% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

August 2007

240 surveys were received from 736 sent to clients with finalised claims in August 2007.

Some key results were...

  • 96.5% of respondents indicated they would recommend Guild Insurance to a colleague.
  • 94.7% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
  • 95% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

April 2007

198 surveys were received from 576 sent to clients with finalised claims in April 2007.

Some key results were...

  • 98.9% of respondents indicated they would recommend Guild Insurance to a colleague.
  • 96.8% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
  • 94.7% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

December 2006

95 surveys were received from 376 sent to clients with finalised claims in December 2006.

Some key results were...

  • 100% of respondents indicated they would recommend Guild Insurance to a colleague.
  • 93.5% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
  • 95.2% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

August 2006

222 surveys were received from 626 sent to clients with finalised claims in August 2006.

Some key results were...

  • 98.1% of respondents indicated they would recommend Guild Insurance to a colleague.
  • 96.6% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
  • 94% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

April 2006

186 surveys were received from 559 sent to clients with finalised claims in April 2006.

Some key results were...

  • 97.6%of respondents indicated they would recommend Guild Insurance to a colleague.
  • 95.4% of respondents said that in general, their satisfaction with Guild Insurances's claims process met or exceeded their expectations.
  • 92.7% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

December 2005

174 surveys were received from 629 sent to clients with finalised claims in December 2005.

Some key results were...

  • 98.2%of respondents indicated they would recommend Guild Insurance to a colleague.
  • 95.1% of respondents said that in general, their satisfaction with Guild Insurances's claims process met or exceeded their expectations.
  • 91.7% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

August 2005

141 surveys were received from 608 sent to clients with finalised claims in August 2005.

Some key results were...

  • 98.4%of respondents indicated they would recommend Guild Insurance to a colleague.
  • 93% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
  • 88.7% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

April 2005

142 surveys were received from 489 sent to clients with finalised claims in April 2005.

Some key results were...

  • 97.7%of respondents indicated they would recommend Guild Insurance to a colleague.
  • 94% of respondents said that in general, their satisfaction with Guild's claims process met or exceeded their expectations.
  • 91.5% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

December 2004

123 surveys were received from 626 sent to clients with finalised claims in December 2004.

Some key results were...

  • 99.15%of respondents indicated they would recommend Guild Insurance to a colleague.
  • 99.1% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
  • 91.5% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

August 2004

140 surveys were received from 496 sent to clients with finalised claims in August 2004.

Some of the key results were...

  • 99.2% of respondents indicated they would recommend Guild Insurance to a colleague.
  • 95.58% of respondents said the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.
  • 91.43% of respondents said the time it took to settle their claim met or exceeded their expectations.
  • 97.15% of respondents said the way in which their claims was settled met or exceeded their expectations.

September 2003

115 surveys were received from 459 sent to clients with finalised claims in September 2003.

Some of the key results were...

  • 100% of respondents indicated they would recommend Guild Insurance to a colleague.
  • 94.8% of respondents said the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.
  • 97.2% of respondents said the time it took to settle their claim met or exceeded their expectations.
  • 98.1% of respondents said the way in which their claims was settled met or exceeded their expectations.

View Financial Services client survey results