User Survey

We invite you to participate in a short, anonymous survey to assist us in the development of our online service for Insurance products. There are only 9 questions which should take no longer than 3 minutes to complete. Your views and opinion are important to us.

As a token of our appreciation we will donate $2 to a charity you choose. You will be asked to select from a list of 3 charities after answering the survey.

Please press OK if you agree to open the survey in a new browser window, or alternatively press Cancel to continue.

Thank you for your time.

OK Cancel

Insurance

Home Building Insurance

Our flexible home building insurance options allow you to select a level of cover that suits your needs, lifestyle and budget. You can choos eto cover just your home building or combine this with your home contents within the one policy. See details of our home contents cover here. 

Insured Events Cover

This is our standard cover option which provides protection against ‘insured events' including fire, storm, flood and malicious damage.

Home Plus Cover (incorporating Accidental Damage protection)

Our top-shelf cover protects you against standard insured events (see above). Plus, you will also be covered for accidental damage to your home building such as if you damage your walls whilst moving furniture or drop a heavy item on your floorboards.

Unsure how much your building would cost to rebuild?

Since your home may be your most valuable asset, it's important to ensure that it's covered for its true replacement value. Remember to calculate the total cost of rebuilding your home at today's prices, and to include permanent fixtures such as carports, pergolas, decking, your outdoor setting etc.

If you're unsure, ask us for a copy of our ‘Home Building checklist calculator'. For further information on Guild Home Building Insurance, an obligation-free quote to compare to your existing policy or immediate cover, call us today on 1800 810 213.

Claims Assistance

If the unexpected happens and you need to make a claim, we’ll take care of you — after all that’s why you pay insurance!

You will be pleased to hear there is no ‘red tape’ at Guild because our priority is to get your home, contents or car repaired, rebuilt or replaced as quickly as possible. Rest assured that, unlike some insurers, your claim will be managed personally by an experienced customer service representative at your nearest Guild office.

We will support you every step of the way with a personalised service from the time you call to lodge your claim to organising the repairs. It’s the Guild way of doing business! Our claims service offers the following benefits which enable you to:

  • receive emergency assistance 24 hours a day, 7 days a week
  • lodge your claim directly with your nearest Guild office
  • choose your own repairer or alternatively we can organise a local repairer for you, and
  • make emergency repairs after an incident or accident without seeking our approval first.

“The assistance I received eased the stress I felt over the whole situation. Everything was attended to promptly and I would definitely recommend Guild.”

To lodge a claim or for emergency assistance, call 1800 810 213.