User Survey

We invite you to participate in a short, anonymous survey to assist us in the development of our online service for Insurance products. There are only 9 questions which should take no longer than 3 minutes to complete. Your views and opinion are important to us.

As a token of our appreciation we will donate $2 to a charity you choose. You will be asked to select from a list of 3 charities after answering the survey.

Please press OK if you agree to open the survey in a new browser window, or alternatively press Cancel to continue.

Thank you for your time.

OK Cancel

Insurance

Home Contents Insurance

We offer two different levels to cover your contents so you can select the option that best suits your needs. At Guild, you can choose to cover just your contents, or combine your contents and building on the one policy. See details of our home building cover here.

Insured Events Cover

Our standard option protects your home contents against ‘insured events’ such as fire, storm, flood, malicious damage, etc.

Home Plus Cover (incorporating Accidental Damage protection)

This cover option includes protection against standard insured events (as above). Plus, your contents will also be covered against accidental damage such as if you drop an expensive vase or if you spill wine on your carpet or sofa. Mobile phones, iPods, cameras and jewellery covered throughout Australia up to 45 days or worldwide up to 90 days under our Home Plus policy.

Unsure how much your contents are worth?

It’s amazing how much your home contents are worth. Our handy ‘Home Contents checklist calculator’ may assist you to calculate the total value of your contents as it lists common household items and their average replacement cost. Ask us for a copy. For further information on Guild Home Contents Insurance, an obligation-free quote to compare to your existing policy or immediate cover, call us today on 1800 810 213.

Claims Assistance

If the unexpected happens and you need to make a claim, we'll take care of you - after all that's why you pay insurance!

You will be pleased to hear there is no ‘red tape' at Guild because our priority is to get your home, contents or car repaired, rebuilt or replaced as quickly as possible. Rest assured that, unlike some insurers, your claim will be managed personally by an experienced customer service representative at your nearest Guild office.

We will support you every step of the way with a personalised service from the time you call to lodge your claim to organising the repairs. It's the Guild way of doing business! Our claims service offers the following benefits which enable you to:

  • receive emergency assistance 24 hours a day, 7 days a week
  • lodge your claim directly with your nearest Guild office
  • choose your own repairer or alternatively we can organise a local repairer for you, and
  • make emergency repairs after an incident or accident without seeking our approval first.

“We have been with you for over 10 years with many policies. Always great service, thank you.”

To lodge a claim or for emergency assistance, call 1800 810 213.