'That I get to be autonomous, and that I’m trusted to do my job and do it well.'

Matthew Norton Client Partnership Executive, Guild Super

Matthew's story

How long have you been with Guild?
I started in October 2019, as a Client Partnerships Executive at GuildSuper based in Sydney.

 

Tell us a little about your time at Guild, what do you enjoy most about your role?
I love it because it’s a great team and I have a great leader; she sets up a great culture in our team that feels fantastic to be a part of. When I was in my previous role at another Super Fund, I felt like the role was quite one-dimensional, whereas this Client Partnership Executive role, you’re wearing many hats which gives you exposure to different roles in one.

I really love dealing with the CEOs where it may be a buying group of 50 pharmacies and you’re working to get them to use GuildSuper, or it’s the relationships that we get to build with our employers and members. We’ve also been doing a lot of innovative things within our team, building on to our SUPERSUPER platforms by providing new options that many other super funds don’t provide.

So, my role has a few different facets, the business development side, relationship management side, and you might also see me out in the pharmacies doing the one-on-one with the members themselves. It just gives me a lot of diversity, which I love.

 

What was the moment you knew you’d made the right decision to work at Guild?
You can always be a little apprehensive and wonder if the grass is really greener on the other side when you’re making a switch to a different organisation. One of the things that gave me a very good sense of the organisation I’d come to, was seeing how committed my leader was to my onboarding. She came up to Sydney from Melbourne and spent the first few days just making sure everything was working and going smoothly, it was that high-level of care that made a big difference.

Then not too long after that she brought the whole team together in Melbourne so we could all get to know each other and have some fun. It was clear that she wanted the feeling of inclusiveness for the new members of her team.

Its that level of care from my immediate leader, but also that from the company and our CEO, often providing us updates and information we need.

 

What makes Guild different from other places you’ve worked?
I think what makes Guild different is more to do with our members and employers that we get to go out and visit. We’ve got a lot of members and employers operating in really diverse industries, but they’re all connected through the work that they do servicing our communities.

We take a lot of pride and care in educating our members and employers about their super and try and open those channels to our employers and helping them get the word out to all of their staff rather than just one-on-one.

At Guild, we focus on developing relationships with our members and employers, which makes it easier to help them take action around their super, which is the most rewarding part of my job.

 

What are the things at Guild Group that matter to you the most?
That I get to be autonomous, and that I’m trusted to do my job and do it well. A good team with great people. You do really recognise the great culture we have here, it’s good right from the top down.

I think that’s the main thing you have to be happy with, it helps you to be enthusiastic to come to work. Its your teammates that really make the difference in a workplace.

 

Have you had any experiences at Guild that have allowed you to expand your horizons?
Over the years, I’ve spent a lot of time at different employers talking about the same topics. When I got to Guild, I thought that there must be a better way for me to get the word out and not have to be always repeating similar information. So, I have been starting to dabble in creating short videos, focusing on one education topic, then I have grown it to start focusing on employers.

We’re lucky, the business brought on a business development coach who helped us look at our strengths and weaknesses and focuses. He helped us to see LinkedIn as a great business development tool which I have started to use, and I feel like I’ve gotten a lot better at in recent weeks/months.

 

What is a hobby or passion you have outside of work?
I’ve been involved with Surf Life Saving for about 20 years, and I row surf boats. In the coming summer, we’re looking at crossing the Bass Strait, going from Melbourne to Tassie. Surf Life Saving and rowing has always kept me fit, but I am starting to look away from the rowing and diversify my interests a bit more.

Recently, I have entered a cycling race, so I am going to try doing some new things after rowing for so long.

 

Favourite place to travel?
I’ve got so many favourites, it’s hard to pick one over the other. But I do love Santa Margherita in Italy, down near Portofino. With rowing, I’ve been to a lot of the beaches around Australia. I am hoping to travel and see more of Australia.

 

What is something you’ve accomplished outside of work that you’re particularly proud of?
Having children is one thing, they’re still alive so I feel like I’ve done a good job! They’ve got manners, which I have tried to instil in them. It’s always nice hearing from other people how polite my children are – I feel like that’s a parenting win!

 

Do you have any fun facts about you?
I spent a year in the United States on a Basketball scholarship when I was 15. I made some great friends while I was there, and I am still in contact with some of them now.

I also took an art class last year and painted Cronulla Beach. It was a wine and cheese night and some music whilst learning how to paint. It was fun (I normally don't have an artistic bone in my body, but this came out okay.)

Name
Matthew Norton
Position
Client Partnership Executive
Company
Guild Super
Location
Sydney
Hobbies & Interests

Rowing. Cycling. Family time.